JOIN OUR TEAM

ROLE: GENERAL MANAGER

You will report directly to the owner. You are responsible for overseeing the entire operations of the studio. Your goal will be to provide a superior customer experience, all the while establishing relationships within the community. You will be given an opportunity to contribute to every level of the studio’s overall success and will partner with the owner to strive to achieve growth in the business.

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You will be asked to:

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• Manage all aspects of the fitness studio, including membership, front desk, facility maintenance, classes, and programs.

• Set short and long term goals, plan future improvements and expansion.

• Achieve targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns.

• Maintain a positive relationship between customers and the fitness studio through effective communication and outreach program.

• Meet with owner to facilitate communication of objectives, needs, and concerns.

• Manage budget to maximize profits, overseeing the payroll and department expenditures.

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BUSINESS 

• Monitor income and profit for the business by focusing on maintaining and increasing membership levels.

• Help design and implement incentives to members and to attract new members.

• Ensure accurate and timely weekly deposits.

• Ensure and monitor compliance with all policies, procedures and standards.

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OPERATIONS

• Manage inventory in the club (food &clothes) to ensure adequate supplies.

• Ensure the accuracy of all studio documentation and policies

• Manage the class schedule and modify based on attendance, improvement opportunities, seasonal changes and holidays

• Create a positive experience for customer by establishing clear procedures for the proper functioning of the studio and overall experience.

• To undertake CPR training as required, once a year

• Maintain strict confidentiality of all information acquired at all times.

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REQUIREMENTS AND SKILLS

• The Studio is committed to employment equity. We encourage applications from BIPOC, queer, transgender and Indigenous applicants. We are committed to being more inclusive in our staff and in our wellness space. 

• 2-3 years of experience in customer-facing activities.

• Knowledge of the MBO (Mind Body Online) POS system is an asset.

• Excellent French and English (oral and written).

• Strong command of MS Office suite and knowledge of Excel an asset.

• Ability to manage multiple responsibilities

• Solid work ethic with strong decision making skills

• Self-starter who takes initiative with minimal direction and supervision

• Comfortable working a flexible schedule

• Strong problem resolution skills.

• Hard working, goal oriented, enthusiastic and energetic!